Refund policy
A. Withdrawal Instructions
Introduction
Consumers have a right of withdrawal in accordance with the following provisions, where a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (RS Trade GmbH & Co. KG, Stettiner Platz 5, 63755 Alzenau, Germany, Tel.: + 49 (0) 6023 – 92 96 52, Fax: + 49 (0) 6023 – 92 96 53, Email: info@rs-trade.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the enclosed model withdrawal form, although this is not mandatory.
You can also exercise your right of withdrawal online on our website at https://rs-trade.de/pages/widerrufsformular. If you use this online option, we will send you a confirmation of receipt on a durable medium (e.g. by email) without delay, including information on the content of the withdrawal declaration and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not be charged any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or to Sievert Logistik SE, Hahnenkammstrasse 9, 63811 Stockstadt, Germany, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or early expiry of the right of withdrawal
The right of withdrawal does not apply to consumers who, at the time the contract is concluded, do not belong to a member state of the European Union and whose sole place of residence and delivery address at the time the contract is concluded are outside the European Union.
General notes
1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If applicable, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that points 1-2 above are not a precondition for effectively exercising your right of withdrawal.
B. Withdrawal Form
If you wish to withdraw from the contract, please complete and return this form.
To
RS Trade GmbH & Co. KG
Stettiner Platz 5
63755 Alzenau
Germany
Email: info@rs-trade.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if this form is notified on paper)
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Date
(*) Delete as appropriate
