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✌🏼 Free Shipping within Germany

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Frequently Asked Questions

What payment methods are available?

The available payment methods are shown to you during checkout. You can conveniently select the payment method that suits you best.

What are the shipping costs?

Shipping within Germany is free of charge. No additional shipping costs apply.

How long does delivery take?

Delivery usually takes 2-4 business days, subject to delays at the shipping carrier.

Can I track the status of my order?

Yes. After shipping, you will receive an email with shipping information and tracking details.

Can I change or cancel my order afterwards?

Please contact our customer service as soon as possible after placing your order. As long as the order has not yet shipped, we will gladly check whether changes or a cancellation are possible.

What do I do if an item arrives damaged?

If an item arrives damaged or defective, please contact our customer service with a brief description and, ideally, photos of the damage. We will take care of a solution as quickly as possible.

Can I return an item?

Of course, the statutory right of withdrawal applies. You can find information on returns and withdrawal on our withdrawal page.

Will I receive an invoice?

Yes. You will receive your invoice by email after shipping.

Who can I contact with questions?

Our customer service will be happy to help you. Simply use our contact form or the other contact options listed on our website.